In order to identify cases of irregularities that are detrimental to the customer or the Bank, whistle blowing management arrangements are needed as a key element to detect problems that arise related to fraud, theft, corruption and other criminal acts. PT Bank KEB Hana Indonesia (“Bank”) has a policy of conducting business with the highest level of integrity and is committed to not tolerating actions that are not in accordance with applicable company norms and regulations.
Report submission both from external (third party) and internal (employee of Hana Bank Indonesia) parties who report any fraud indication practice may submit the report via various communication media:
Criteria of fraud indication submitted to be processed if fulfilling the requirements minimum as follows:
|Types of violation to be reported|
Each reporter will be given a guarantee of protection from Hana Bank by maintaining the confidentiality of the reporter's identity (name, address, telephone number, email and work unit / company). In addition, whistleblowers are allowed not to include their identity (anonymous).
Whistle blower protection can be terminated when:
Once a concern is received via web, email or mobile app, the reporter will receive a ticket number. Anti-Fraud Team will then route the concern to Investigation Team, who will review the report and determine further action.
NOTE: Depending on Merchant/Store circumstances Discount Offers are subject to change at any time without prior written notice.Close