In order to protect customer from fraud, we advise our customers to be cautious when conducting all banking transactions through the following steps:

1. Do not submit pre-signed blank form.
2. Do not give your debit card to anyone.
3. Do not inform your PIN or password to anyone.
4. Regularly change your PIN or password.
5. Immediately report lost or stolen ATM card, saving book, PIN or password to the Bank.
6. Actively monitor transaction and monthly bank statement or saving book.
7. Immediately report suspicious financial transaction conducted by unauthorized person to the nearest branch or via email customervoice@kebhana.co.id
8. Immediately inform the Bank on any personal data changes.

1. Hana Bankadvises to customers NOT TO SERVE ANY REQUEST via SMS, Whatsapp, Telephone or other if suspicious.
2. If the Customer does NOT do an online transaction, however receiving a Short Message Service ("SMS") security / authentication / authorization code on behalf of Hana Bank, captured the message immediately as an evidence that can be reported and PLEASE DO NOT RESPONSE the message because it is a FRAUD attempt.
3. DO NOT INFORM the Card Verification Value ("CVV") number (3 digits on the back of debit card) & the One Time Password Authentication / Authorization Code ("OTP") to anyone
4. Hana Bank never asks for cash, data or other personal information related to the customer's account.