Hana Bank Scored Positive Performance in 2023
Recorded total assets (audited) Rp46.9 trillion, an increase of 0.39% on annual basis.

Jakarta, 23 April 2024 – PT Bank KEB Hana Indonesia (“Hana Bank” or “Bank”) managed to record positive performance at the end of 2023. The Bank recorded total assets (audited) of Rp46.9 trillion in 2023 (" FY2023"), up 0.39% on an annual basis or year-on-year (Y-o-Y).

President Director of Hana Bank Jong Jin Park said, "This positive performance confirms the success of the Bank's efforts in implementing a number of strategies and steps to strengthen the Bank's fundamental conditions and customer needs oriented."

Amidst the very challenging economic and market conditions, it needs to be appreciated that Hana Bank's asset growth is supported by an increase in credit distribution of Rp34.32 trillion in 2023, an increase of 5.13% (Y-o-Y) compared to the previous year of Rp32.65 trillion. The quality of Hana Bank's credit distribution is also positive, as shown by the decrease in the ratio of non-performing loans (NPL) from 0.94% to 0.86% (Y-o-Y) as of 31 December 2023, still below the industry average.

By improving the NPL ratio, the Bank succeeded in reducing the burden of providing provisions for credit losses or CKPN by Rp54.02 billion, a significant decrease of 82.14% (Y-o-Y) compared to the previous year's Rp302.42 billion. Meanwhile, the ratio of operating expenses to operating income (BOPO) was recorded at 81.90% (Y-o-Y) as of December 31, 2023.

Hana Bank continues to maintain a solid and healthy capital and liquidity position by recording total equity of Rp11.06 trillion as of 31 December 2023 and a capital adequacy ratio (“CAR”) and loan to deposit ratio (“LDR”) of each 28.35% and 128.27%. This shows that the Bank has strong expansion capabilities.

In addition, net profit was recorded at Rp453 billion as of December 31 2023, or a slight decrease of 0.96% (Y-o-Y). The Bank can continue to encourage profit growth, one of which is that the Bank has the opportunity to optimize its financial position so that the net interest margin (NIM) is recorded at 4.33% in 2023. Meanwhile, the Bank recorded growth in return on assets (ROA) and return on equity (ROE) was 1.34% and 4.42% respectively.

Hana Bank's good performance cannot be separated from the full support of Hana Financial Group (HFG), the largest banking institution in the HFG area, one of which is by strengthening the capital structure of Bank Hana Bank Indonesia.

“Hana Bank has a long-term commitment to continue being a customer partner. In line with the vision of 'growing together, sharing happiness', we realize this by continuing to strengthen the Bank's business and fundamentals to achieve sustainable growth, ensuring better Bank governance, and encouraging product and service innovation to remain relevant in responding to customer needs," added Mr. Park.

Digital Services
Hana Bank continues to develop digital-based products to complement the services provided through branch offices. By 2023, almost all of transactions are done via digital channels, but many transactions will also be carried out via branchless banking services such as MyHana Mobile Banking and Internet Banking, LINE Bank by Hana Bank, Corporate Banking System (CBS), Automated Teller Machines (ATMs).

MyHana Mobile Banking leads the digitalization initiative at Hana Bank by providing a variety of banking conveniences and capabilities to support transactions, such as BI-FAST and Scan QRIS, as well as having the Hana AIdvisor feature, a digital mutual fund feature to meet the high interest in investment services.

LINE Bank by Hana Bank is a digital banking service resulting from collaboration with LY Corporation (LINE Financial Corporation) which carries the mission of being #BestieAndalan by offering financial convenience for Indonesia's young generation, such as making it easier to open digital savings accounts with various superior features such as free transaction fees. 25x per month*, Debit Card with contactless feature which has attractive promotions through merchant collaboration with lifestyle brands such as Starbucks, CGV and others; as well as a limited offer of deposits with interest up to 7%p.a. Apart from that, LINE Bank also has unsecured loan products (KTA) and Quick Credit loans which offer a short process, free admin fees and competitive interest.

Meanwhile, the Corporate Banking System (CBS) is focused on serving high-valued and corporate customers in fulfilling various complex and mass transactions, including transfers, bill payments, purchases and Top-Ups. "Digital innovation is the focus in increasing our customer satisfaction in providing fast, safe and comfortable services so that it can be a one stop solution for customers or customers in meeting their needs for banking, investment in various instruments, both mutual funds, bonds and term deposits with competitive interest rates," said Mr. Park.

Awards
In the end of 31 December 2023, Hana Bank received a number of awards including:
1. 12th Digital Brand Awards 2023 from Infobank Magazine, including: The Best Bank with Digital Service KBMI 2, The Highest Digital Index Bank
2. Best Bank 2023 from Media Investor Daily (B-Universe) as Best Bank 2023 KBMI 2 (Core Capital > IDR 6 T – IDR 14 T)
3. HR Asia Award 2023 including: The Best Company to Work For in Asia & Most Caring Company.
4. 20th Banking Service Excellent Award from Infobank & Marketing Research Indonesia (MRI), including: The 1st Best in Service Excellence, The 1st Best in Opening Account via Mobile Application Mobile Browser, The 1st Best in Website, The 2nd Best in Call Center, The 2nd Best in Social Media, The 2nd Best in Email Service
5. Best Digital Finance 2023 from Warta Ekonomi as Best Digital Finance for Supporting Customers' Daily Lifestyles Through Innovative Features (Category: KBMI 2, Private Bank)
6. Digital Banking Awards 2023 from Investor Trust as Winner in KBMI 2 Category for Risk Management Dimension
7. Digital Financial Excellence Award 2023 from Media Asuransi as 2nd Rank in Non-Listed Private Bank Category and 3rd Rank in KBMI 2 Foreign Exchange Bank Category
8. US Dollar Payments Straight Through Processing (STP) Excellence Award from Citibank

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