Terms & Condition

1. The program is valid from 1 April to 30 June 2026.
2. The program applies to payments made using Hana Bank Debit Cards and LINE Bank by Hana Bank Debit Cards with GPN and/or VISA logos at any merchant (both online and offline), excluding e-wallet top-up transactions.

3. Customers will receive cashback as follows:

   Top Spender – Diamond Category
   Applicable to the top 5 customers with the highest total transaction amount (volume) during the program period.

   • Top Spender 1: Cashback of IDR 15,000,000
   • Top Spender 2: Cashback of IDR 5,000,000
   • Top Spender 3–5: Cashback of IDR 2,500,000 each

   Top Spender – Gold Category
   Applicable to the top 5 customers with the highest total transaction amount (volume) during the program period.

   • Top Spender 1: Cashback of IDR 2,500,000
   • Top Spender 2: Cashback of IDR 1,000,000
   • Top Spender 3–5: Cashback of IDR 500,000 each
4. Each customer is entitled to receive only one (1) cashback and can only win in one (1) category during the program period.
5. The program is subject to the following terms:
   • Customers are considered to have participated in the program once they have reached the minimum accumulated transaction in the current month, according to the category achieved.
   • Customer category is determined based on the highest category achieved when the customer first meets the participation criteria, and this category will remain valid until the end of the program period.
   • Top Spender categories are defined as follows:
     • Gold: Minimum accumulated transactions of IDR 3,000,000 in the current month
     • Diamond: Minimum accumulated transactions of IDR 15,000,000 in the current month
   • Transaction accumulation for determining winners will be calculated from the time the customer is declared as participating until the end of the program period.
   • Transactions at the same merchant will only be counted up to a maximum of 5 (five) transactions with the highest value per month. Any additional transactions will not be included in the program calculation.
   • Customers must maintain an average savings balance of at least IDR 500,000 during the program period.
6. Eligible customers will be announced no later than 20 working days after the program period ends via Hana Bank’s official channels.
7. Cashback will be credited no later than 7 working days after the announcement. If the payment date falls on a holiday, it will be processed on the next working day.
8. Any applicable taxes on the rewards, in accordance with Indonesian tax regulations, will be borne by Hana Bank.
9. This program is not applicable to Hana Bank employees.
10. This program cannot be combined with other programs held by Hana Bank or LINE Bank by Hana Bank.
11. If there is any indication of violation or fraud against the applicable terms, Hana Bank and the Merchant reserve the right to cancel or reclaim any cashback that has been or will be granted to the customer.
12. Hana Bank reserves the right to amend and/or add to the terms and conditions, with prior notice to customers in accordance with the timeline set by the regulator through official Hana Bank channels.
13. For any inquiries or complaints regarding the program, customers may contact:

• Call Hana: 1-500-021 (24 hours)
• WhatsApp Official Hana Bank: 0811-9710-0021 (08:00 – 22:00 WIB)
• Email: help@linebank.co.id
• Or visit the nearest Hana Bank branch

14. By participating in this program, customers are deemed to have read, understood, and agreed to all applicable terms and conditions.
15. Customers must comply with all instructions, terms and conditions provided by Hana Bank, as well as all applicable laws and regulations governing the use of services and transactions related to this program.
16.  PT Bank KEB Hana Indonesia (Hana Bank) is permitted and supervised by the Otoritas Jasa Keuangan (OJK) and Bank Indonesia (BI) and is a participant of Lembaga Penjamin Simpanan (LPS).